Terms & Conditions
Terms & Conditions of Limousine Hire
By accepting this booking, you agree to the following terms and conditions which are also available on our website
1. All deposits are NON-refundable.
2. The company will not be liable if there is a mechanical failure or breakdown. If the vehicle is in an accident or there is a mechanical failure which deems the car no longer safe to drive, then the company will endeavour to make alternative arrangements to get the hirer to their destination. The company will use their discretion to decide how to proceed with the onward travel, or the hirer can arrange their own at their own cost, of which the company can not be held liable.
3. The hirer accepts that no guarantees can be made concerning times, the reliability of the vehicle and unforeseen events that are out of the company or chauffeurs control. The hirer accepts that they hire the car is on a best endeavours basis.
4. The Hirer accepts full financial liability for any damage that is caused to the vehicle during the time of hire by themselves or any member of their party.
5. Fines will be as follows. Carpet or seat burn will be $200.00 and sanitation $250.00.
6. Smoking is NOT allowed inside the vehicle
7. Law prohibits drug use in the car.
8. The chauffeur has the full rights to terminate the hire of the vehicle without a refund if there is blatant indiscretion on the hirer or hirers parties behalf.
9. Overtime charges will begin after the scheduled booking time has started. Overtime is calculated in 15-minute increments and charged with a 5% administration fee.
10. The company will not be held responsible for delays or the cancelling of bookings if the company deems the roads and weather to be unsafe. E.g: traffic, accidents, storms and so on.)
11. The company will not be held responsible for any items left in the vehicle. The hirer will need to arrange for collection of articles at their own cost if found.
12. If there is a balance of money to be paid to the driver, the funds need to be given on collection, not at the end of the hire.
13. The company will not accept overloading the vehicle with passengers beyond its seating capacity.
The following items will automatically be charged to your credit card, and you will NOT be notified of these charges. The charges will incur a 5% fee.
a. Overtime charges if not paid in cash
b. The balance of the money that is owing if not paid in cash
c. The damage that is caused to the car by the hirer or the hirer’s party will be repaired at the hirer’s expense.
d. The mess that is unnecessarily left in the vehicle by the hirer or their guests will incur charges according to the mess left.
e. Due to this additional cleaning and the driver is delayed to getting to his next job, there will be charges for the loss of time.
f. Cancellation of your booking less than six weeks away will leave you having to pay the full amount of the amount owing.
g. Considerations will only be made if your cancellation request is put in writing and will only be considered cancelled once you have received confirmation from the company.
h. When a booking is made less than six weeks away, the hirer accepts the full cancellation policy stated above.
i. Changes of times and dates need to be emailed and may incur an added administration fee which will be made at the discretion by the company.
j. The credit card holder accepts the above terms and conditions in accepting this booking.
k. Replacement of smashed glasses that happened during hirers time in the vehicle.
In more detail:
The Hirer shall be responsible for the proper behaviour of all of the passengers and shall be primarily responsible for any damage caused to the vehicle howsoever caused. It is an express condition of the Hire that the Hirer accepts this responsibility.The Hirer shall be entirely responsible and liable for any damage caused both inside and outside the vehicle by the hirer or a member of his or her party, howsoever caused. This includes incitement or behaviour resulting in damage to the vehicle or its contents by a third party.The Hirer holds the Company harmless of any liability for any personal or material damages arising from the conduct of his or her party.
The Company shall not be held liable or responsible for any articles left in the vehicle and the Hirer indemnifies the company explicitly from any such responsibility and undertakes to advise all other persons in his or her party.
The Hirer is responsible for the general conduct and behaviour of his or her party.The consumption of food is not permitted in any of the vehicles unless specific agreement has been made to the contrary at the time of the booking and agreed in writing.Underage drinking is not permitted.The Hirer accepts responsibility on behalf of the Hirers party for any losses of the property of the company that is provided in the limousine for the benefit or the pleasure of the passengers. This benefit includes, but is not limited to, glassware, CD’s, DVD’s, Videotapes and the like.
The Hirer accepts that the Company adopts a strict NO SMOKING policy in all of its vehicles and that any failure to adhere to this policy will result in the immediate termination of this agreement without any refund. Besides, to which, the Hirer shall be held responsible for the cost of a valet and any damage caused as a consequence of the Hirer of his or her party failing to adhere to this agreement.
It is a legal requirement that all passengers wear a seat belt. All of our vehicles are fitted with seatbelts up to the maximum number of passengers allowed by law. Therefore, all passengers in the party are required to wear a belt.
The Hirer indemnifies explicitly the Company and the Chauffeur against any fines imposed as a consequence of the passengers failing to comply with this legal requirement.
The Company does not permit that taking of any illegal drugs or partaking of any unlawful activities while in the vehicle, failure to abide by this condition will result in the immediate termination of the hire without compensation.
The Hirer expressly accepts that except in cases of an emergency, only the Chauffeur may open and close doors, this is a safety precaution to minimise the risk of accidents and damage to the vehicle.
The Company will not be held responsible for accidents caused as a consequence of the Hirer or his or her party failing to adhere to this condition, and the hirer accepts for responsibility for any damage to the vehicle and or any third party as a result of the Hirer or Hirers party failing to adhere to this condition.
The maximum number of passengers that can legally be carried in the vehicle is limited to the number of seat belts fitted, the Hirer expressly accepts this legal restriction and agrees that the chauffeur shall be required by the company to refuse to carry more than the statutory maximum.
he hirer further accepts that failure to adhere to this road traffic regulation would likely result in the vehicle and its passengers being uninsured. In addition, the chauffeur and the company could be fined as a consequence. Therefore there will be no compromises on the safety issue.
Where the Hirer has asked for a child seat to be fitted, it is the responsibility of the Hirer to supply and ensure that the position is correctly installed before placing an infant into the seat. If the Hirer does not consider that the chair provides sufficient protection or that it is not fitted correctly, then the Hirer shall not allow the infant to travel.
Irresponsible behaviour which could give rise to damage to the Vehicle or endanger the safety of the other passengers will not be tolerated in any form. This includes, but is not restricted to; sitting on the exterior of the vehicle, hanging out of the windows, shouting abuse to other road users or pedestrians out of the window, rudeness or intolerance with the Chauffeur, misuse of the equipment, fixtures or consumable within the vehicle and wilful damage to the interior generally. Such behaviour may, at the sole discretion of the Chauffeur, the Company or its employees result in the immediate termination of the Hire without compensation. In addition, the Hirer shall be held liable and responsible for any loss, howsoever caused, by the irresponsible behaviour of his or her party.
17. Limitation of liability
The Hirer accepts and indemnifies the Company and its employees against any loss, consequential or otherwise as a result, direct or otherwise of a failure to meet time deadlines.
It is entirely the responsibility of the Hirer to ensure that there is adequate time to travel to and from destinations, the Company or its employees will provide advice, but this does not form any part of a contract between the Hirer, the Hirers party or the Company and its Employees.
Furthermore, the Hirer indemnifies the Company against any and all claims as a result, direct or otherwise, consequential or otherwise, of a failure to arrive at the destination at the appropriate time or at all.
The Hirer expressly accepts that in-car entertainment such as television screens, video and DVD equipment is provided as a courtesy and its use and/or availability does not form part of the Hire.
If any equipment fitted to the Vehicle malfunctions before or during the hire, the Company accepts no liability whatsoever and no compensation shall be given in such instances, nor will the Company accept any claims for any form of a refund.
In the event that a vehicle is subject to an accident or mechanical failure, or is no longer safe to drive, then the company shall make alternative arrangements to get the Hirer and his or her party to their destination.
The company may at its entire discretion determine the method of onward travel. Alternatively, the Hirer or his or her party may make alternative arrangements at their cost, for which no claim can be made against the Company.
The Hirer accepts that the Hire is based on a best endeavours basis and therefore, no specific guarantees can be made concerning time, the reliability of the Vehicle and events out our of the direct control of the Chauffeur or the Company.
The Company assumes no responsibility nor does it provide any guarantees whatsoever for ensuring that the Hirer arrives at his or her destination on time. It is entirely the responsibility of the Hirer to determine whether the Vehicle has been hired for a period sufficient to cover eventualities such as, but not limited to, traffic accidents, roadworks and peak traffic periods.
In addition, the Hirer is responsible for ensuring that the Hire commences at a time which allows for such eventualities. The Company will not provide any refunds for such contingencies and any additional time over and above the Booking period shall be charged at the appropriate rate.
Where time is critical, this includes, but is not limited to Weddings; the Company recommends that the Hirer allows sufficient time to ensure that no disruption to the schedule is incurred as a result of unexpected or unavoidable delays.
Where the Company accepts responsibility whether in full or in part for a failure to perform its obligations under the terms of this contract then the extent of any liability shall be limited to the Hire Charge.
The Company reserves the right to change the specification of the vehicle at any time, provided that where the replacement vehicle is of a lesser value or specification, an appropriate adjustment is made in favour of the Hirer. The company undertakes to use its best endeavours to ensure that the Vehicle booked is the one provided for the hire.
Although the Company rarely does so, the Company reserves the right to sub-contract any Hire to a third party without reference to the Hirer, in such circumstances The Company shall be responsible for payment to the 3rd party of charges relating to the standard Hire. However, in the event that any additional services are provided, which include, but are not limited to, excess mileage, extra hours or damage to the Vehicle then the Company retains all rights to charge the Hirer
18. Payments and Deposits
To make a reservation the Hirer shall be required to pay a Deposit when making a reservation. The hirer may cancel up to 6 weeks before the booking and receive a full refund less deposits and admin charges. However, in the case of weddings and Special Events, the period during which the hirer can cancel and receive a refund is extended to 8 Weeks, less deposits or 40% whichever is the greater.
The Hirer may elect to pay the full amount of the Hire at the time of making the reservation in order to confirm the booking. However, the Hirer accepts that once a booking is made to verify the Hire, no refunds will be provided for any reasons whatsoever. That notwithstanding, the Company will consider at its sole discretion, claims for a partial refund where it can be demonstrated that the circumstances could not be seen by the Hirer and provided, in any event, that the cancellation or claim for a partial refund is at least 28 days prior to the date of the confirmed hire. In the case of weddings and special events hires, no refunds will be provided where the cancellation takes place less than 8 weeks from the date of the booking. In all cases where a cancellation is permitted, any refund will be provided after the deduction of administration charges for $50 or 20% whichever is greater for standard hires or $150 or 40% whichever is greater for a wedding and Special Events hires.
The Company will not under any circumstances whatsoever, complete a hire where payment has not cleared on the due date, or in any event on the date of the hire. Cash paid must be paid at the commencement of hire and the client needs to sign the trip sheet in the possession of the driver
19. Additional charges
Time permitting; the Chauffeur may be willing to collect additional passengers, subject to the maximum that the Vehicle can carry, at alternative locations. However, any additional mileage or time shall be charged to the Hirer. Whilst the chauffeur will attempt to accommodate any last minute changes, the final decision will remain with the chauffeur and the hirer expressly accepts this arrangement.
If the time or location of the hire is changed before the booking or at the time of the reservation, the company expressly reserves the right to make any additional charges and to set such charges against the hirer’s deposit or credit card. Such costs will consist of an excess mileage charge and where the hire is extended beyond the agreed hire period, an hourly rate for each hour or part thereof. It is the Hirers responsibility to confirm with the Company or the Chauffeur current charges for additional hours and excess mileage. Any failure to do so will not derogate the Hirers responsibility to pay the fees.
Where a Hire extends beyond the period of the Booking for whatever reason including, but not limited to traffic jams, accidents and diversions, the Hirer accepts that this additional time and mileage shall be charged to the Hirers account.
In the event that the Vehicle has been left in an unreasonable condition by the Hirer or his or her party, then the Company reserves the right to charge for the cost of a valet. Such circumstances that could give rise to this charge include, but are not limited to; spillage of food or drinks and illness. The minimum cost of a valet is $185, but this amount could increase dependant on the consequential damage. The responsibility for reimbursement of such cost is that of the Hirer.
An additional charge of 5% is for credit card transactions and administration fees will be charged on any and all charges paid via credit card.
20. Other conditions
In the event that the Hirer is a business then that Company shall assume the responsibility of the Hirer and will be bound to advise the party or passengers of the terms and conditions of this Hire.
If any term or condition is found to be invalid for any reason whatsoever this shall not deem this agreement to be invalid and all other terms and conditions shall remain in force.
The Company may at its complete discretion refuse any Hire without explanation or reason.
Changes to cars, times or dates may incur a fee at the discretion of the company.
Please also note:
All figures quoted on this website are in Australian Dollars and are subject to the terms and conditions above and subject to change without notice.
A third party specialist supplier processes all online payments. This means that we never keep your payment details on our servers and the highest level of security available protects them.
When bookings are made less than six weeks from the reservation the hirer accepts the responsibility of the No Cancellation Policy and full charges being made to the card.
These terms and conditions should only be accepted by a person of 18 years or older. The credit card holder should also be 18 years and over.
The company reserves the right to cancel the booking at any time, for any reason and limits its liability to the monies paid if it chooses to do so.
Our payment page links to an external website that has a QuickSSLPremium Digital Security Certificate supplied by GeoTrust, a very well renowned website security group.
When you are requested to input any personal details such as contacts, credit card and other personal information, The web page is encoded with 128-bit encryption. This process of encoding takes the information that you supply and converts it to tiny bits of undecipherable data that is then transmitted over the internet and decrypted at its destination. This encoded data is unable to be read as information as it travels over the internet.
This service is sealed and insured by Geotrust and provides you with the highest form of security available.
By you accepting this booking will mean you have agreed and approved all of the terms and conditions above and the terms and conditions found on our website. These terms and conditions above should only be accepted by a person 18 years or older.